Who is responsible

Ornamenthaven Crafts Ltd., located at 49 Newton Street, Manchester, M1 1FT, United Kingdom. Direct all privacy inquiries to: [email protected].

Legal framework

We handle your information in accordance with UK GDPR and the Data Protection Act 2018 alongside the governing statutes of United Kingdom. Should any wording here diverge from relevant statutes, the legal requirements take precedence.

What we collect

When placing an order, we collect only the particulars required to pack and dispatch your parcels: your full name, shipping destination, email address, telephone number, and chosen goods. We never store payment card credentials on our web servers. While you browse, our website logs standard technical records, including your IP address, browser software, and viewed pages, using the cookies outlined below.

• Customer contact and shipping details including legal name, postal address, email address, and telephone contact numbers.
• Transaction and purchase history, containing ordered item profiles, invoice amounts, and chosen fulfillment options.
• Technical telemetry and device diagnostics, including domestic IP address, browser type, and operating platform indicators.
• Customer support communications, return records, and order coordination correspondence.

Why we use it

• To assemble, wrap, and ship your festive orders, and to manage any return requests.
• To respond to workshop inquiries and keep you informed of delivery progress.
• To safeguard our online shop and observe how our pages are browsed.
• To share workshop news and seasonal offers, solely when you have opted in, with an unsubscribe link included in every email.

Cookies and browser data

Our site places compact files inside your browser. Essential cookies ensure your basket and payment screens function properly, meaning they cannot be deactivated. Analytical cookies help us evaluate page traffic as anonymous summaries. Marketing cookies run only after you permit them via the cookie banner. You can revoke this permission at any moment using our banner or your browser controls; consult our Cookie Policy for the detailed schedule.

Parties who handle your details

Delivery partners receive your shipping address to transport your parcel. Our payment partner processes what is necessary to handle transactions. Web hosts and analytics vendors manage system records on our behalf under strict contract. We never sell your personal details to outside parties.

Ornamenthaven Crafts Ltd. operates exclusively within the United Kingdom and does not sell or share personal identifying information with commercial brokers, in strict compliance with United Kingdom data protection statutes.

Data retention periods

Order transaction records are held for the duration specified by financial accounting laws, then erased. Registered account profiles remain active until you request closure. Browsing analytics records are stored for 14 months.

Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you possess explicit rights including access to your personal data, correction of inaccurate entries, erasure, restriction of processing, objection, and data portability.

Security

Ornamenthaven Crafts Ltd. processes payments solely via Cash on Delivery and direct manual bank transfer; the storefront never captures, processes, or stores payment card numbers, eliminating card data exposure.

Questions about this policy

Reach us at [email protected] or phone +44 161 917 8194 between Mon-Thu 09:30-19:00, Fri 09:30-18:00. We respond to every inquiry within one business day.

Merchant

Ornamenthaven Crafts Ltd.

Registered address

49 Newton Street, Manchester, M1 1FT, United Kingdom

Email

[email protected]

Phone

+44 161 917 8194

Working hours

Mon-Thu 09:30-19:00, Fri 09:30-18:00

Registration

Company No. 18886936