Frequently Asked Questions

Read our straightforward guides on workshop dispatch, transit times, ornament care, and returning a parcel.

1. 1

   how to choose ornaments for heavy branches

   Select turned beechwood figurines or wire-wrapped pieces that sit securely on thick inner limbs. These items have substantial density and stay in place without swaying under light room drafts.

2. 2

   what is hand blown glass decor made of

   Our pieces are made from pure soda-lime silica, melted at high heat and shaped using metal blowpipes. We then coat the interior or exterior with water-thinned mineral pigments for a classic translucent sheen.

3. 3

   how to clean wooden christmas figures safely

   Dust your beechwood figurines using a clean, dry microfibre cloth or a soft bristle brush. Never submerge timber pieces in water or apply chemical sprays, as moisture can alter the natural wood grain.

4. 4

   how to pay for ornament orders online

   You can complete your purchase using cash on delivery directly to your courier, or by direct bank transfer using our workshop account details. We do not process card payments on this website.

5. 5

   when are weekday parcel orders dispatched

   Orders placed before 16:00 on business days are prepared, checked, and dispatched the very same day. Packages confirmed after 16:00 move to the following morning schedule.

6. 6

   how to return an unused ornament package

   You may return any unused item in its original protective packaging within 30 days of delivery. Return shipping is paid by the customer unless the ornament arrived damaged or incorrect.